At Just For You Balloon Gifts, we respect your privacy and take care with the personal information you share with us.
This policy explains how we handle personal information when you visit our website, place an order or interact with our business.
To create and personalise our balloon gifts, process your orders, arrange delivery and provide you with a great customer experience, we may collect certain personal information.
Depending on how you interact with us, this may include:
We aim to collect only information reasonably needed to operate our business and provide our services.
We use personal information to receive andprepare orders; arrange pickup and delivery; communicate about products and purchases; manage payments, refunds and customer service; maintain business and accounting records; protect the website; and, where lawful, understand website performance, measure advertising and promote our products. Recipient details are used principally to fulfil the gift and related support.
We use service providers for web site hosting, secure payments, communications, order management, delivery, accounting, analytics, advertising and business administration among other activities. Relevant information may be shared with these providers for legitimate business purposes. Providers may change over time, and some may store or process information overseas. We take reasonable steps appropriate to our circumstances and applicable legal obligations when selecting and managing them.
We use or may use cookies, Google Analytics, Meta Pixel and similar technologies to understand website visits, improve the customer experience and measure advertising performance. Depending on how these services are configured, they may collect information about how visitors use our website, including browsing activity, device information and online identifiers. Some data may be shared with advertising platforms and processed overseas.
We aim to configure these tools conservatively, minimising unnecessary collection and sharing. We do not intentionally send customer addresses, private gift messages, recipient details, uploaded images or order-personalisation fields to advertising platforms. We will provide notices, privacy controls, consent or opt-out mechanisms where applicable law requires them. Browser controls and providers’ advertising preference tools may also be available.
We may send promotional messages only where permitted under applicable electronic marketing laws, using required consent oranother permitted basis. Promotional communications will include an appropriate way to unsubscribe. Necessary transactional messages, such as order and delivery updates, are separate.
We may photograph finished arrangements without identifying customers for our product portfolio and promotion. We will obtain appropriate permission before publicly displaying identifiable customer photographs, private messages or other personal details but in general we would obscure any such details. Customer-uploaded photos and special messages are used to fulfil the customer’s order unless another use is agreed or lawfully permitted.
Personal information may be stored in our business systems and third-party services. We take reasonable security measures appropriate to the information and our business, although no online system is perfectly secure. We retain data as reasonably needed forfulfilling orders, records, legal obligations, support and disputes, and delete, destroy or de-identify it when no longer required where practical and lawful. Certain providers may process data outside Australia; where legal rules require more specific overseas disclosure information, we will provide it.
You may contact us to ask what personal information we hold about you, request corrections or raise a concern. We may verify identity before releasing information. We will consider enquiries and complaints within a reasonable time and meet applicable privacy obligations.Where relevant, individuals may also contact the Office of the Australian Information Commissioner.
We may update this policy to reflect changes in our services, technology and legal obligations, with the current version published on our website. Where additional notification or consent is legally required, we will provide it.
